ProcureAbility Releases New Benchmarking Report Confirming Widespread AI Development and Adoption in Procurement

• High satisfaction rates: 92% of respondents expressed satisfaction with their current AI solutions in procurement.
• Diversified use case implementations: Supplier discovery and selection leads with 77% adoption, followed by spend analysis and categorization at 76%.
• Benefits included efficiency, effectiveness, and quality: The most common benefits include cost savings and spend reduction (55%) and sustainability improvements (54%), followed by better supplier selection and management (47%) and process efficiency/time savings (44%).
• Investment growth in AI deployments: 88% of organizations plan to increase their AI investments in procurement over the next 12 months.
• Starting with targeted use cases: While implementation is widespread, 59% of organizations currently use AI to support specific initiatives rather than a full, strategic transformation.
• Roadblocks: The main roadblocks to implementation and user adoption are the “lack of proven examples” (35%), followed by “resistance to change” (29%).
• Confidence in ROI evaluation needs growth: Despite strong adoption, confidence in evaluating AI’s ROI remains an area for improvement, with 90% feeling “somewhat confident” and 5% “not very confident.”

“AI is no longer optional in procurement, it’s a critical driver of competitiveness,” said Darshan Deshmukh, President of ProcureAbility. “Organizations that move beyond tactical use cases to embed AI strategically will unlock transformative benefits in cost management, supplier relationships, and operational performance.”

While enthusiasm for AI is high, the report identifies several structural and cultural barriers to full adoption. 35% cite a lack of proven examples, 29% face resistance to change, and 23% struggle with unrealistic performance expectations. The findings suggest that robust change management, workforce training, and standardized ROI frameworks will be essential to scaling AI impact.

“The most successful organizations are pairing technology deployment with cultural change,” noted Satyen Pathak, Managing Director–India, ProcureAbility. “Building an AI-first mindset within procurement teams is now as important as selecting the right toolsets. Identify a handful of use cases to test the hypothesis, create value, and drive adoption within the organization. It’s all about ‘how’ AI integrates within your organization and not ‘if’.”

For more information or to access the full report, visit AI Adoption and Its Impact on Procurement | ProcureAbility.

ProcureAbility, a Jabil company, is the leading provider of procurement and supply chain services, offering advisory, managed services, digital, and staffing and recruiting solutions. For 30 years, we have focused exclusively on helping clients elevate their procurement and supply chain functions.

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