Renaissance vs. Resistance: Embracing Human-Centric AI

As new technologies rapidly emerge, people respond in vastly different ways, often shaped by personal experience, organizational culture, and exposure to innovation. We’re seeing this dynamic unfold in real time as artificial intelligence (AI) continues to transform business functions, including procurement.

In the procurement space, responses to artificial intelligence range from resistance to renaissance. According to Darshan Deshmukh, President at ProcureAbility, approximately 20–30% of procurement professionals are currently resistant to adoption. On the other end of the spectrum, a smaller but growing group, roughly 5–10%, see it as a renaissance: a moment of opportunity to redefine procurement’s role, reinvent outdated processes, and amplify their strategic impact.

Most professionals fall somewhere in between. That’s where thoughtful, human-centric AI integration becomes critical – not just for technological adoption, but for enabling people to adapt and thrive.

In this AOP Live session, Darshan explores the human side of AI, and what it means for the future of procurement. Key discussion points include:

• What it means to implement human-centric AI in procurement
• How it can augment, not replace, procurement professionals
• Real-world use cases where it delivers measurable improvements
• How procurement leaders can take an active role in shaping AI transformation

Whether you’re AI-curious or already exploring pilots, this session provides grounded insights and inspiration on how to harness AI’s power, without losing sight of the people behind the processes.